Back Office Support Services

Answering Your Telephone Calls

Your calls can either be diverted on an ad-hoc, as and when basis, or directed permanently through to our offices, we will take messages or deal with enquiries, information requests or sales orders. All messages will be recorded onto a call log and relayed onto you at organised times by a method of you choosing.

Excepting Your Emails

Your e-mails can either be directed permanently through to our offices, we will if required deal with enquiries, information requests or sales orders. All e-mails will be recorded onto a log and relayed onto you at organised times by a method of you choosing. Print-outs of e-mails can be posted out at the close of each day if required.

Excepting Your Faxes

Your faxes can either be directed permanently through to our offices, we will if required take messages or deal with enquiries, information requests or sales orders. All faxes will be recorded onto a log and relayed onto you at organised times by a method of you choosing.

Print-outs can be posted out at the close of each day if required.

Excepting Your Post

Your post can be delivered direct to our premises, there are two options collection or mail forwarding. We will if required and written permission has been given to do so - open the post and deal with enquiries, information requests or sales orders.

Dealing with Your Enquires

This could be by Telephone, Fax, E-mail, or Post, the choice is Yours. We follow your requirements as to how to deal with Your enquiries.

Sending out Your literature by Post, Fax or Email

We would require your written permission for this, together with the literature you would require sending.

Copy Typing

Anything from a one page letter or a 2 page CV to a 500 page instruction manual can be typed up from hand written or printed sheets.

Audio Typing

Our Audio Typing service is very popular with Auditors, Solicitors and Private Investigators. Unlike many companies offering audio typing we offer this facility on either Phillips or Sony cassette sizes.

Data Scanning or Input

Scanning - can be done in various formats including jpeg, gif and tiff.

All scanning is placed on CD Rom for easy use.

Input - can be arranged on various packages including Excel, Access, FoxPro and Act.

Database Design

Our database design is normally created in Microsoft Access and Visual Basics, this enables them to be easily linked to other Microsoft packages and Sage Packages as required.

Document & Manuals Preparation

The typing up of documents, i.e. Health & Safety Procedures and Employee Contracts, or Manuals, i.e. Training Manuals and Instruction Manuals is an area we cover on a regular basis.